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<  WinPCSIGN Software  ~  software problems Pro 2009. Vista

cje0114
Posted: Fri Apr 17, 2009 12:47 am Reply with quote
Joined: 09 Apr 2009 Posts: 2
Hello,

I recently purchaced one of your vinyl cutters along with the pro2009 software. Lately(the past couple days) whenever I try to open pro2009, I get a message telling me that there is a new version to download. I downloaded the update, but the message keeps coming up whenever I open the program. It's starting to get pretty annoying, but the program runs just fine except for one issue that I have been having since day one.

The problem is this.

When I finish a design and go to cut it, the cut menu works but will never let me stop cutting in the middle of a job if I need to. The top of the cutting menu box always tells me that the program is not responding. I can stop the job from cutting by pressing the reset button on the cutter, but the program is still locked up and won't respond. This is a big deal for me because the only way to get the program to work again is to exit pro2009 and if I didn't save what I was working on it is lost.

I am running pro2009 on my laptop with Vista and 2gb RAM.

Please help me out.

Thanks,

Chris
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Ivan
Posted: Sat Apr 18, 2009 1:48 pm Reply with quote
Joined: 19 Apr 2007 Posts: 352 Location: Montreal
I think you did not install the update. Please read and follow this instruction:
http://www.signmax.us/Download/Update%20WinPCSIGN%20Pro%202009.pdf

Select REMOVE from update and re-install it again

If you get www.signmax.us it is because Windows Vista does not overwrite a file, so we recommend you to select REMOVE during the update installation, and re-install the update.
Please read the attached PDF:
http://www.signmax.us/Download/Update%20WinPCSIGN%20Pro%202009.pdf
.


Last edited by Ivan on Wed Jul 01, 2009 12:30 am; edited 4 times in total

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Ivan Polanco, Sales manager/Support
Signmax.us Profesionnal signmaking ressources
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cje0114
Posted: Wed Apr 22, 2009 10:22 pm Reply with quote
Joined: 09 Apr 2009 Posts: 2
Ok, I got the update installed, but I still can't stop the plotter from cutting if I need to. There must be a problem in the software for using it with vista. Can you help me out? This is starting to become a major problem.

Chris
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Ivan
Posted: Tue Jun 23, 2009 7:41 pm Reply with quote
Joined: 19 Apr 2007 Posts: 352 Location: Montreal
The cutter does not allow us to kill the buffer from the software . So It is important to check your document before sending to the plotter . Only to stop your job is pressing reset button or turn off the cutter.

_________________
Ivan Polanco, Sales manager/Support
Signmax.us Profesionnal signmaking ressources
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