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< WinPCSIGN Software ~ How can I get graphtec ce5000-60 to work? |
| colin rawson |
 Posted: Tue Jun 30, 2009 7:19 pm |
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Joined: 16 Apr 2009
Posts: 8
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got the software yesterday
the install disc had a few scratches marks on it
also my cutter will not work with it
graphtec ce5000-60 usb
i tried most things
reinstalled winpcsign done the update with remove option
downlopaded new driver for my cutter
tried generic hpgl and hpgl also ce3000
i get error code on plotter hpgl error code 1
hope you can help
thanks colin |
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| Ivan |
| Posted: Tue Jun 30, 2009 8:07 pm |
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Joined: 19 Apr 2007
Posts: 352
Location: Montreal
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Your cutter must be set on GPGL. (you can find it on the cutter manual)
Install Graphtec driver from the cd-rom , then from WinPCSIGN/ Plotter code select USB and driver usb . Very important that the cutter must also set 0.025 of scale
Here is a picture of Graphtec instruction page :
You dont need any update . |
Last edited by Ivan on Thu Jul 02, 2009 7:16 pm; edited 1 time in total
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Ivan Polanco, Sales manager/Support
Signmax.us Profesionnal signmaking ressources |
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| colin rawson |
| Posted: Wed Jul 01, 2009 9:54 am |
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Joined: 16 Apr 2009
Posts: 8
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its cutting but only a few letters then loads of long lines
and the panel on cutter says off scale
did you mean 0.025mm steps
thanks colin |
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| Ivan |
| Posted: Wed Jul 01, 2009 9:54 pm |
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Joined: 19 Apr 2007
Posts: 352
Location: Montreal
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| Yes, step from the cutter |
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Ivan Polanco, Sales manager/Support
Signmax.us Profesionnal signmaking ressources |
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| colin rawson |
| Posted: Wed Jul 01, 2009 10:03 pm |
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Joined: 16 Apr 2009
Posts: 8
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do you meen metric or imperial measurement
0.025 inch or mm |
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| Ivan |
| Posted: Wed Jul 01, 2009 10:20 pm |
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Joined: 19 Apr 2007
Posts: 352
Location: Montreal
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| colin rawson |
| Posted: Wed Jul 01, 2009 10:43 pm |
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Joined: 16 Apr 2009
Posts: 8
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i already set this to 0.025 mm on my cutter
this is still cutting the same only a few letters and approx 100mm of lines loads of them
ive never had any problems with this cutter like this with any other software
and i have used a few
im not happy at all not sure winpcsign is compatible with a graphtec ce5000-60 im thinking of sending this software back |
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| Pierre |
| Posted: Thu Jul 02, 2009 1:53 am |
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Site Admin
Joined: 24 Jan 2006
Posts: 151
Location: Montreal
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we have 1 Graphtec CE500-40 in stock , so we know this cutter is comptaible with WinPCSIGN.
This cutter must be set GP GL
Step : 1016
Scale: 0.025 |
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| colin rawson |
| Posted: Thu Jul 02, 2009 10:26 am |
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Joined: 16 Apr 2009
Posts: 8
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i dont understand the only
step setting i can find is step pass and i can only change the values
of between 0 to 20 |
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| colin rawson |
| Posted: Thu Jul 02, 2009 11:06 am |
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Joined: 16 Apr 2009
Posts: 8
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if i try cut cut say 1 name ie colin rawson say 30mm x 200mm its fine
but if i cut say 20 names say 10mm 100mm it cant cut just loads of lines
im sorry but ive been trying this software for hours
i think im going to send it back
to you for a refund |
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| Ivan |
| Posted: Thu Jul 02, 2009 1:57 pm |
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Joined: 19 Apr 2007
Posts: 352
Location: Montreal
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we never mentioned Step Pass ? we told you the STEP SIZE , this option is related to the scale.
I repeat you, we have CE5000-40 and CE7000-60 here and WinPCSIGN work very well with.
The Graphtec manual instruction say, that you need to change this value depending the software that you use . |
Last edited by Ivan on Fri Jul 03, 2009 2:13 pm; edited 2 times in total
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Ivan Polanco, Sales manager/Support
Signmax.us Profesionnal signmaking ressources |
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| colin rawson |
| Posted: Thu Jul 02, 2009 2:55 pm |
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Joined: 16 Apr 2009
Posts: 8
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so that it help from signmax
i did everything you said and as ive been trying to say still not working correctly |
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| colin rawson |
| Posted: Thu Jul 02, 2009 3:40 pm |
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Joined: 16 Apr 2009
Posts: 8
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i just got it working
it was down to the install disc being scratched i think
i did a reinstall 3rd time after cleaning the disc
also a didnt run the update
can you send me a replacement disc please
it was damaged as in the case it came loose on delivery and got marked
the logo and font discs have a bit of foam to keep them in place |
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| Ivan |
| Posted: Thu Jul 02, 2009 7:35 pm |
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Joined: 19 Apr 2007
Posts: 352
Location: Montreal
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