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<  WinPCSIGN Software  ~  WinSign2009 not cutting in Vista!

KCHamrick
Posted: Wed Jun 02, 2010 2:55 am Reply with quote
Joined: 29 May 2010 Posts: 1
I need help. I'm about to throw everything out the window as I'm so frustrated and have been this way for a week now.

I have WinSign 2009. I run Windows Vista. I have a Vinyl Express Q60.

I've installed the software. I had to get the adapter serial cable to connect my cutter to my laptop with a USB. I installed the driver for the USB as well. I checked the plotter/cutter codes through WinSign and through my Device Manager it said it was installed in ComPort 3. So, I set the cutter to that. If I try to set it to a USB, I don't get anything in the next window to select. UGH!

Problem: when I try to cut, I GET NO RESPONSE AT ALL! I just get an hour glass that turns and turns.

I'm going CRAZY here.

Can anyone please advise. And yes, I've watched the movies about installing several times.

HELP ME!
Kimberly Crying or Very sad
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Ivan
Posted: Tue Jun 08, 2010 1:24 am Reply with quote
Joined: 19 Apr 2007 Posts: 352 Location: Montreal
I recommend to change your com 3 to com1. It is possible that your com 3 is already in use by the computer modem

This movie show i change the com port:
http://www.signmax.us/film/USB-SERIAL-ADAPTOR.htm

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Ivan Polanco, Sales manager/Support
Signmax.us Profesionnal signmaking ressources
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