Digital Privacy Policy
SignMAX (Canada)

Last Updated: March 13, 2024

We are committed to respecting and protecting your privacy when you use or visit our websites, online or mobile applications, or interact with our digital communications or campaigns (the “Services”). This Policy explains how we collect, use, and protect your Personal Information when using our Services in North America.

“Personal information” includes information you provide to us, including your name, address, age, company, business address and other information that can be used to establish your identity or that of your business.

Each time you use our Services, you are indicating your acknowledgement and consent to the collection, use, and disclosure of information about you collected through our Services as set forth in this Policy and subject to applicable law. We may revise this Policy periodically at any time. We will let you know of any changes by posting a revised Policy on our website with a new effective date.

The Services are not intended for children under 13, and children under 13 should not provide Personal Information online without a parent or guardian’s consent. If a parent or guardian becomes aware that their child under the age of 13 has provided us with their information, contact us

• Information that we collect

  We may collect personal information or other data when you use our services, in particular when you make a purchase or create a user account, fill out an information form, log in online, receive our digital communications, create a support ticket, make a request a custom cut, fill out a quote form, make a phone call or purchase in store. Depending on the services you use, the data may or may not identify you. Here are the types of data we may collect:

  • Personal or business information
    
    
    Information necessary for opening a customer account in order to find your old invoices and find the products you have purchased and give you recommendations on suitable products to interest you.
    
    
    Information to communicate with you in order (email, telephone, address) to respond to your requests and questions or send you advertising or keep you informed of our news.
    
    
    Credit card information in order to make a remote payment over the telephone for the purchase of a product, for a deposit on a machine or for a support request.
    
    
    Information about transactions carried out relating to one of our products or services.
  • Information about or on your Device:
    
    
    Location information about your device’s approximate physical location for purposes such as validating your identity, the prevention, suppression or detection of crime, and to enhance the functionality of a service. Our ability to access location information is controlled by your device. Please refer to the user guide and settings for your device regarding how to allow, block, or limit the collection of location information.
  • Website Use Information
    
    
    Such as browsing behavior on SignMAX websites, links and locations you select, form data and downloads, as well as other data gathered from the use of web tools (for example, Cookies, Pixel Tags and Web Beacons) to better understand your interests and needs so that we can serve you better. You may have the ability to limit this collection of data either through your browser settings or by managing your preferences on SignMAX websites. You may have the ability to limit this collection of data either through your browser settings or by managing your preferences on BMOB M O websites. Please see OPTING OUT OF ONLINE BEHAVIOURIAL ADVERTISING section below on other information on how to opt-out of online behavioural advertising.
  • Other Informations
    
    
    Such as feedback you may provide to us, answers to surveys and questionnaires, and use of online tools and calculators.

  
  

• Purposes for the use and disclosure of personal information

  We may use and disclose your Personal Information that is collected through our Services in accordance with applicable law and our Privacy Codes to:

  • Verify your identity;
  • Ensure we have accurate information about you;
  • To manage our relationship;
  • Protect against fraud and manage other risks;
  • Communicate with you regarding products and services that may be of interest;
  • Understand our customers, including through analytics, and to develop and tailor our products and services;
  • Comply with legal or regulatory requirements, or as permitted by law; and
  • Respond to questions you may have.

  
  

• How we use cookies and tracking tools

  We and/or our service providers may use various tools, such as Cookies, Pixel Tags, Web Beacons, Software Development Kits (SDKs) and device IDs identifications on our websites, mobile applications, our softwares and in our emails and advertisements for security and fraud prevention, analytics, personalization and to provide you with relevant marketing. These tools help us capture user activity for analysis to better understand use and effectiveness of the websites, ads, and emails; show relevant information; enhance user experience; and identify potentially compromised devices or accounts.

  Cookies are a string of data used to help remember information about website visitors, sent between a server and a web browser to, for example, help facilitate the use of a website (for example, by remembering a user’s preferences or language) and to help understand how a website is being used and in our emails to monitor user activity. Cookies are a common technology and most web browsers automatically accept cookies by default. If you decide that you do not wish to accept cookies, refer to your browser’s settings or online help for further instruction and information on setting and clearing cookie preferences. Because cookies are generally browser-specific, your choices will need to be applied to each web browser you use. If you would like to use our Services you will be required to accept these cookies to maintain session integrity and enhanced security.

  The cookies and other similar technologies that we use on our websites can be categorized into the following groups:

  • Strictly necessary cookies and other technologies are essential in order to enable you to move around a website and use its features, such as accessing secure areas of the website. Without these cookies, certain services you may have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the Internet.
  • Performance cookies and other technologies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they receive error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is anonymous and is only used to improve how a website works.
  • Functionality cookies and other technologies allow a website to remember choices you make (such as your username, language or the region you are in) and provide enhanced features. These cookies can also be used to remember changes you have made to text size, font and other preferences on web pages that you can customize. They may also be used to provide services you have requested, such as watching a video. The information these cookies collect may not always be anonymous and by using our websites, you agree that we can place these types of cookies on your device.
  • Marketing and Advertising cookies and other technologies allow us and our partners to provide you personalized, interest-based advertising, which could include geolocated advertising.

  
  

  Pixels: Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails have been opened and, combined with other technology, verify any selection on the links within our email(s). We may use this information for determining which of our emails are more interesting to you and to query whether users who do not open our emails wish to continue receiving them. The pixel is deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, please select to receive emails from us in plain text rather than HTMLH T M L, choose not to select links that we send you, or unsubscribe from the receipt of our emails. Pixel-related information may be connected to your personal identity.

  SignMAX Digital Banking Authentication Processes capture and store your device information as well as information you provide in order to confirm your identity each time you visit our secure websites. When you apply for or purchase a new product online, register for a secure online service or activate an existing product, the application you complete may include an online authentication process. The information that you provide in your application may be compared against the information contained in your consumer credit report to validate your identity and authenticate you as the customer.

  
  

• Interest based advertising

  We and/or our service providers may use data collected about you over time across multiple websites or other sources to present targeted ads to you. This data may be collected on our websites and platforms, or the websites and platforms of others. This may include information collected on apps. We and/or our service providers also use this data to help manage and optimize our Services and communications to you. Ads may be for products or services we think are relevant based on your browsing habits, online activities, and/or other information. These ads may be about our products and services, or other companies’ products and services. Interest-based advertising tools do not identify you personally, but are associated with the device being used, such as a computer, smartphone, or tablet device, and your internet activity, in order to serve these ads.

  SignMAX works with third-party advertising networks to distribute our advertisements on other websites and mobile applications where we have paid to advertise. You may be able to control these advertisements through the settings on third-party platforms. Our ads may also be served in emails. These advertisements may use tracking technologies to capture certain data, such as your IP address, usage information, or your responsiveness to our advertisements. To stop certain online advertising by SignMAX, please refer to the “Opting out of Online Behavioral Advertising” section, below.

  Third parties may collect certain information on SignMAX websites or other sites where SignMAX advertises. These third parties might link your name or email address to other information they collect from certain third party websites you may visit. We permit certain third-party partners to collect non-personally identifiable information in order to drive a more tailored off-SignMAX experience as well as to track the efficiency of said paid partnership. Please note that SignMAX does not have control over third party partner data collection policies, nor does SignMAX have any visibility to the individual’s data that is \ collected. Even when opting out of receiving online ads from SignMAX or email communications directly from SignMAX you may still see advertising in particular environments regardless of the exclusion measures we at SignMAX can control.

  
  

• Opting out of online behavioural advertising

  You may be able to limit ad tracking on your web browser or mobile apps by adjusting the ad settings on the specific browser or social media/advertising platform (e.g., Google, Adobe, Facebook).

  You may still receive online advertisements from us even if you opt-out in any of the ways described above, but they will not be customized based on your choices or behaviour. If you block or reject cookies, not all of the tracking described here will stop because choices you make are browser and device specific. You will need to apply your opt-out preferences to each browser you use. If you delete or clear your browser’s cookies, you will need to opt-out again.

  
  

• Your choices

  Voluntary participation: From time to time, you may choose to enter your information in order to participate in online surveys, contests or other activities that we sponsor. We use this information for a variety of reasons, such as measuring the performance of the website, or identifying products and services that might interest you. All information is used in accordance with the purposes outlined in this Policy and the terms of the activity, if applicable. Do not participate in these voluntary activities if you do not want your information used for these purposes.

  Email Communications: Si vous préférez ne pas recevoir des communications par courriel de notre part, vous pouvez vous désabonner en cliquant sur le bouton Se désabonner fourni dans les courriels promotionnels que vous recevez de notre part. Veuillez prévoir jusqu’à 10 jours ouvrables pour que nous puissions traiter votre demande. Toutefois, si vous vous désabonnez, nous pouvons tout de même vous envoyer les avis par courriel qui sont exigés par la loi (par exemple, un avis concernant un changement à venir touchant votre compte) ou répondre à des demandes précises par courriel au sujet de vos comptes et services.

  Other Marketing Preferences: If you have any questions about how your personal information is used here at SignMAX or want to manage any additional Marketing preference opt-outs, please contact us by calling our customer care team or visiting our store location.

  
  

Externals Links

Our websites may contain links to other sites that we do not own or operate. Also, links to our websites may be featured on third party websites on which we advertise, or in instances that we have not endorsed. We do not manage, and we are not responsible for, the digital marketing and cookie practices of third parties, for example, third party websites linked to/from SignMAX digital channels. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully.